Frequently Asked Question (FAQ)

FAQ

Customers Frequently Asked Questions.
We are headquartered in India with a strong workforce with a core strength of business development and client engagement office in India.
With a goal to serve business intelligence and insights to the corporations with a faster turnaround time Xcellent Insights got incorporated in 2021. The parent organization of Xcellent Insights Candorworks is a decade old.
Xcellent insights offers syndicate market research reports and custom solutions that enable the clients to stay up-to-date with the latest information and developments in their area of businesses. Besides, Xcellent Insights owns a repository of ongoing reports which are produced at a stipulated time.
Ordering a report from Xcellent Insights is hassle-free! You can select a licence type that suits your requirement and proceed to checkout. It will redirect you to the payment gateway with a list of payment options. Be rest assured that we do not store the payment details.

Once we receive the payment, a confirmation email will be sent on your registered mail id with details on the report delivery timeline. You can also get your order placed through our business development executives and they will guide you thoroughly.

Based on the number of users accessing the report contents, you are free to choose between Single user, Multi user, and Enterprise License. The purchase options will depend on the type of user license you wish to choose. 'Single User License' grants access to a specific report for one person only and must not be shared with other employees.

'Multi User License’ grants access to a specific report for two to five users only within the same department within the same company. ‘Enterprise User License’ grants access to a specific report to a company wide audience. This includes subsidiary companies or other companies within a group of companies.

Prior to purchasing a report you can receive a preview of report before placing your order. Get in touch with our sales representative for more queries.

Yes we do offer a certain level of post-sales support to resolve your queries. Any other additions beyond the scope of existing purchased report will incur additional charges.

In case you are looking for a report that is not listed in our catalogue, we will try our best to make it available through our alliances.

We offer some discounts on multiple purchase of reports. Our sales representative will provide extreme clarity on purchase related queries.

We can provide customization on reports prior to the sale. If you need customization we request you to provide specific details on customization prior to the dispatch. This is because we move fast with your queries as it requires a lot of diligence. There will be additional charges for customization once the report is dispatched to you and will be treated as post-sales query.

Yes, we can provide you data for particular region or geography based on your queries.

Yes, the report can be shipped to you. All the reports are in PDF and PPT format with desired spreadsheets. We do share hard copies of the report based on your location alongwith delivery charges added to the invoice of the report. Get in touch with our sales representative for more queries.

You can choose any of the following modes of payment. We accept

  • Credit card
    • Visa
    • Master Card
    • American Express Cards
  • Bank Transfers